Terms & Conditions 

The following terms and conditions apply to all transactions on www.skinsolutionsuk.co.uk. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. We have the right to refuse at our discretion to supply any goods ordered.

Skin Solutions UK advises customers to always seek the advice of their physician or other qualified expert with any questions that they may have regarding a medical question, diagnosis, condition, or safety concern. Reliance on any information, advice, guidance or suggestions available from the Skin Solutions UK site is used solely at your own risk.

Always read the product directions before use. Unless expressly indicated otherwise, Skin Solutions UK is not the manufacturer of all of the products sold on this site. Actual product packaging and materials may contain more and different information than what is shown on our website. Please always read labels, and directions provided with the product before using the product.

This site may contain the opinions and views of others and does not always represent the opinion and views of Skin Solutions UK. Given the interactive nature of this site we cannot endorse, guarantee, or be responsible for the accuracy of any content generated by our users.

Description of Goods

Although we anticipate that the goods will at the time of delivery correspond to the description given by us, all images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer’s websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise, are excluded and the Customer warrants that the Customer is satisfied as to the suitability of the goods for the Customer’s purpose. Goods are not sold on a trial basis.It is the Customer’s responsibility to establish the suitability of the goods for their intended purpose.

Typographical Errors

In the event that a product is advertised at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Product Images / Specifications

Whilst we ensure all images and specifications are correct at the time of advertising we can accept no responsibility for incorrect images/information. If however you identify a mistake with an image or with a product specification please notify us by e-mail at: hello@skinsolutionsuk.co.uk

Payment Method

www.skinsolutionsuk.co.uk is a UK site. We accept orders from countries as per our listing in the delivery section of the site. Payment will be taken only in British Pounds. Customers can choose to pay via a Pay Pal account or by using a credit card which is processed via Pay Pal (please note if selecting to pay with a credit card, it is not necessary to hold a Pay Pal account). Customers paying via credit card must provide PayPal with the exact address and telephone number that your credit card issuer has on file for you. Once your order has been authorised you will receive by e-mail, receipt of payment from Pay Pal and an order receipt from Skin Solutions UK.When your payment has cleared, your order will be despatched promptly to the shipping address that is recorded on your ‘Order Receipt’ from Skin Solutions UK.

Availability of Goods

All products are subject to availability and may be withdrawn at any time. We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services


Although every effort is made for prompt delivery, Goods are delivered by the Royal Mail and we cannot be responsible for any delays once goods have left our premises. Skin Solutions UK will obtain a ‘Proof of Postage’ for those customers that have requested and paid for a specified delivery time, and if this has not been met it is the customer’s responsibility to resolve this with the Royal Mail. Whilst every reasonable effort shall be made to keep a delivery date, we shall not be liable for any losses, costs, damages or expenses incurred by the customer, or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.Delivery of the Goods shall be made to the Customer’s shipping address that is recorded on your ‘Order Receipt’ from Skin Solutions UK.The Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. If you wish for your order to be delivered to an alternative address such as your place of work or parents/relations then you need to pay via BACS, once the BACS payment has been cleared into our account your order can be delivered to the address of your choice. Please use our contact form or email us at hello@skinsolutionsuk.co.uk prior to making your order.

Limitations for Notification of claims Damaged in Transit

As internal damage cannot always be identified on delivery, the Customer must sign the driver’s delivery documents as “unchecked”. Should any damage be identified on opening the package, Skin Solutions UK must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Skin Solutions UK, replacement(s) will be sent, but we would need the damaged goods complete with original packaging returned to ourselves first. We cannot accept any claims for damage if the above time scales are not followed. All returns are at the cost to the customer. In the case of damaged goods, Skin Solutions UK will discuss postage cost re-imbursement on an individual Customer basis.


 It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify Skin Solutions UK within 48 hours of delivery.

Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify Skin Solutions UK within 48 hours of delivery, via the hello@skinsolutionsuk.co.uk email or by using the Skin Solutions UK website contact form. The Customer will be requested to provide Skin Solutions UK with a copy of the delivery invoice. The matter will be investigated and the Customer will be informed of the decision.

Incorrect Goods

It is the Customers responsibility to notify Skin Solutions UK of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer from remaining within the specified time frame; resolution will be by mutual decision.

Product Guarantees

All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee,  this is in addition to the consumer’s statutory rights.

Cancellation of Orders

All order cancellations must be done via e-mail to ‘hello@skinsolutionsuk.co.uk’. It is your responsibility to ensure you check that you have received an email confirming your cancellation, without this email your order will continue to be despatched and will have to be returned at your own expense.

Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our returns department. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer’s packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 20% fee will apply, this will automatically be deducted from the credit issued.

Items no longer required (Not applicable for Faulty Goods)

If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods, providing that you contact us beforehand and receive confirmation for a refund, provided it is in pristine condition in its original box and packaging.The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage,all packaging must be included and the manufacturer packaging must not be defaced in any manner.We cannot accept the return of opened or used goods. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.Only complete products will be accepted. Adequate packaging must be used to return the goods.Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner.Skin Solutions UK reserves the right to reject any item(s) that do not meet the criteria laid out above.We advise that goods are returned to us via a method that offers proof of delivery, such as Royal Mail Recorded delivery for low value items and Royal Mail Special delivery for higher value items.A restocking fee of 15% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.A restocking fee of 10% of the original invoice value may be levied on item(s) returned within 7 days of the goods being delivered.

Faulty Goods

If you think that the product you have purchased is faulty we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement of the product direct to you. This does not affect your statutory rights.A restocking fee of up to 20% is charged on returns, which prove to be non-defective.


If for any reason you are issued with a refund, please note the following;

1. All refunds will be issued to the same payment method as on the original order.

2. A refund will usually reach your credit card account within 4/5 working days of it being processed. Please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.

3. We are sorry that we are unable to refund carriage charges applied to the initial order and neither are we able to pay for the cost of returning the items to us.


Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Force Majeure

We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver

Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.


In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.


 The contents, design and text on this site are the copyright of Skin Solutions UK. Some of the product images, descriptions and logos contained in this site are trademarks and are copyright of their respective owners.These Terms and Condition shall be construed in accordance with U.K. Law.